💡Platform FAQ

Security System

Q1: What makes hello.app's security system unique?

A: hello.app’s security system is meticulously designed, focusing on robust encryption, privacy controls, and redundancy mechanisms, ensuring that your data is always secure and accessible only by authorized users.

Q2: How does encryption work at hello.app?

A: Encryption at hello.app varies for web3 and web2 users. For web3, the files are encrypted using the private key of the web3 wallet provider, while for web2 users, wallet handling is carried out by us, with all processes occurring client-side, ensuring that unencrypted data never leaves the user's device.

Q3: What details does hello.app know about my encrypted file?

A: hello.app, as a provider, only knows the file’s size and its existence. Every other detail, such as binary parts and metadata, is securely encrypted from client-side and unknown to us.

Data Management System

Q4: What is the "Hello Pool" protocol?

A: "Hello Pool" is a revolutionary protocol introduced by hello.app, where encrypted information converges in a secure and innovative environment. Users contribute data either publicly or privately, ensuring a vast reservoir of encrypted, secure pool of information.

Q5: Can you explain the zero-duplication methodology at hello.app?

A: hello.app ensures that if multiple users upload the same file even if it's encrypted client-side, the system avoids redundancy by not duplicating the binary stream of the file. In case someone else uploads the same binary stream, only the metadata has to be uploaded, ensuring efficiency and avoiding unnecessary duplication while maintaining essential encryption and security.

Q6: How does hello.app ensure the security and integrity of my data during the upload process?

A: hello.app employs a multi-step process for secure uploading. It includes separating files into metadata and binary parts, encrypting each part securely, smart binary handling to avoid duplication, and georedundant distribution across system nodes for enhanced reliability and accessibility.

Q7: How does hello.app manage data with both efficiency and security?

A: hello.app’s protocols prevent unnecessary duplication of content, ensuring efficiency. At the same time, robust encryption and privacy controls are applied, ensuring that each file is secure and accessible only by authorized users, maintaining a balance between efficiency and security without compromise.

Q8: What is decentralized content addressing with zero-knowledge in hello.app’s data management?

A: This feature allows for utmost confidentiality, where every data object uploaded is treated securely, and hello.app has zero knowledge of the data, ensuring that files remain exclusively within the control of users.

Conclusion

hello.app prides itself on providing a secure, efficient, and user-centric platform. With a wealth of innovative features and meticulous attention to detail, our platform stands as a paragon of secure file management and data protection. Feel free to explore our documentation further for a deeper understanding of our unique offerings and technological brilliance.

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